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Privacy Policy

Effective Date: 09/06/2025

Bright Concierge Services PLLC (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website https://www.brightconciergeservicespllc.com and related services, including telemedicine, primary care, urgent care, weight loss programs, hormone replacement therapy, and coaching services (collectively, the “Services”).

By using our Services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Name, address, phone number, email, date of birth, and emergency contact details.

  • Payment and billing information (processed securely through third-party payment providers).

b. Health Information

  • Medical history, medications, symptoms, test results, and other health-related data you provide through our Services.

  • Information collected and stored in compliance with HIPAA and applicable state laws.

c. Technical Information

  • IP address, browser type, device identifiers, and browsing activity on our website.

  • Cookies or similar technologies to improve functionality and analytics.

2. How We Use Your Information

We use your information to:

  • Provide, manage, and improve our healthcare and coaching services.

  • Schedule appointments, process payments, and communicate with you.

  • Comply with legal, ethical, and regulatory requirements.

  • Send reminders, updates, and health-related educational materials (with your consent).

3. Disclosure of Information

We will not sell or rent your personal information. We may share information only in the following cases:

  • With your consent – when you authorize sharing with other healthcare providers, insurers, or caregivers.

  • For treatment and care coordination – with authorized medical professionals involved in your care.

  • For payment and operations – with billing and administrative partners.

  • As required by law – to comply with subpoenas, court orders, or regulatory authorities.

  • With service providers – third-party vendors (e.g., IT, billing, telemedicine platforms) who are bound by confidentiality and HIPAA agreements.

4. HIPAA Compliance

As a healthcare provider, we follow the Health Insurance Portability and Accountability Act (HIPAA) to ensure the confidentiality, integrity, and security of your health information. You have rights under HIPAA, including the right to access, amend, and request restrictions on your medical records.

5. Data Security

We implement administrative, technical, and physical safeguards to protect your information. While we strive to protect your data, no system is completely secure, and we cannot guarantee 100% security.

6. Your Rights

You may have the following rights regarding your information:

  • Request access to your health records.

  • Request corrections or updates to your information.

  • Request restrictions on how we use or share your data.

  • Receive an accounting of disclosures of your health information.

  • Opt out of non-essential communications.

To exercise these rights, please contact us (see Section 9).

7. Cookies & Online Tracking

Our website may use cookies and similar technologies to enhance your browsing experience and track usage analytics. You may disable cookies in your browser settings, but some features of our site may not function properly.

8. Children’s Privacy

Our Services are intended for individuals 18 and older. We do not knowingly collect personal information from children under 13. If we discover such information has been collected, we will delete it promptly.

9. Contact Us

For privacy questions, HIPAA requests, or concerns, please contact:

Bright Concierge Services PLLC
4020 N. McArthur BLVD Suite 122, PM B1016, Irving , Texas 75038

draddison@brightconciergeservicespllc.com

888 681-0317

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Effective Date.” Continued use of our Services constitutes acceptance of the updated policy.

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